Contact 

Contact Us

We appreciate your feedback and want to answer your questions you may have.

 

Online Order Queries

Call: 1-855-270-0627 (within Canada)
Lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturday (EST). Calls are recorded for training and security purposes.

Email: [email protected]
We will respond to your e-mail within three business days. For your security, please do not send credit or debit card information by e-mail.

 

Cash Passport Customers

Find contact information on our Cash Passport website.

 

General Inquiries

For general inquiries regarding our daily business and services in the United States, please contact us at [email protected]. We will respond to your e-mail within three business days.

 

Missing Receipts from Store Transactions

If you recently conducted a transaction at one of our stores and were not provided with a receipt, we’d like to know about it. Please e-mail [email protected] with the following information:

  •  Your name
  •  The date and approximate time of your transaction
  •  A description of your transaction
  •  The method of payment (do not provide credit or debit card details)
  •  Your mailing address
  • The location where you purchased your currency

We will investigate the transaction and, if necessary, send a replacement receipt to the mailing address provided.

 

Insurance Services

For inquiries regarding our insurance services in the United States, please contact us at [email protected]. We will respond to your message within three business days.

 

Business Services

For more information on Travelex’s products and services for businesses, please contact our Customer Care Team at 1-866-458-1193 or [email protected].

For Global Payment Solutions, please visit our Travelex Global Payment Solutions website.

 

Customer Comments

Email: [email protected]  

 

Global Web Sites