We appreciate your feedback and want to answer your questions you may have.
Online Order Queries
Call: 1-855-270-0627 (within Canada)
Lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturday (EST). Calls are recorded for training and security purposes.
We will respond to your e-mail within three business days. For your security, please do not send credit or debit card information by e-mail.
Cash Passport Customers
Find contact information on our Cash Passport website.
For general inquiries regarding our daily business and services in the United States, please contact us at Customer.Assistance@travelex.com. We will respond to your e-mail within three business days.
Missing Receipts from Store Transactions
If you recently conducted a transaction at one of our stores and were not provided with a receipt, we’d like to know about it. Please e-mail Customer.Assistance@travelex.com with the following information:
- Your name
- The date and approximate time of your transaction
- A description of your transaction
- The method of payment (do not provide credit or debit card details)
- Your mailing address
- The location where you purchased your currency
We will investigate the transaction and, if necessary, send a replacement receipt to the mailing address provided.
For inquiries regarding our insurance services in the United States, please contact us at email@example.com. We will respond to your message within three business days.
For more information on Travelex’s products and services for businesses, please contact our Customer Care Team at 1-866-458-1193 or CCT@travelex.com.
For Global Payment Solutions, please visit our Travelex Global Payment Solutions website.