Travelex Online Terms and Conditions

Who We Are

Travelex Canada Limited, a company incorporated in Ontario with registered office: Scotia Plaza, 100 Yonge Street, 15th Floor, Toronto, Ontario, Canada, M5C 2W1.

Use of the Website

This website, www.travelex.ca, (the "Website"), is operated by Travelex Canada Limited on behalf of itself and its holding companies, subsidiaries and affiliates (together, "Travelex" or "us" or "our"). Access is provided only in accordance with Travelex’s Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you begin to use the Website or any of the services made available through the Website. By using the Website or the services made available through the Website, you indicate your acceptance of the Online Terms and Conditions and you agree to be bound by them. If you do not accept and agree to the Online Terms and Conditions set forth below, please refrain from using the Website or any of the services made available through the Website.

Warranty Disclaimer

All content and services on or available through the Website are provided on an "as is" basis. Travelex does not make any representation or give any warranty, in each case, express, implied, statutory or otherwise, in respect of the Website or its content. In particular, except as provided in these Online Terms and Conditions, Travelex hereby expressly disclaims any warranty, express or implied, as to the accuracy, suitability, reliability, completeness, non-infringement, performance, fitness for a particular purpose, merchantability, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by personal or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which you should rely. We accept no responsibility or liability which may arise from reliance on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.

Copyright Notices

Copyright relating to the Website, including, but not limited to, all source code, software, design, graphics, text, images, sound recordings, animations and video sequences, are owned, or licensed by Travelex, except as otherwise expressly stated. You may access the Website for private, non-commercial use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content for any reason. You may, however, print off copies and download extracts of any Website screen for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any graphics, images, sound recordings, animations and/or video sequences separately from any accompanying text.  At no point are you permitted to use any Website content for commercial purposes without the prior written consent of Travelex in each and every instance.

If you print, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must notify us and, at our option, return or destroy any copies of the Website or Website content you have made. We reserve the right to invoke any rights we may have in law or in equity.

Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with the prior written consent of Travelex in each and every instance.

Trademark Notices

“Travelex®”; "The Worldwide Money Logo"; “Cash Passport®”; are registered trademarks of Travelex. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.

Web Content and Materials

The information, materials, products and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination and acceptance by Travelex and any applicable laws. Any dated information is published as of the published date only, and Travelex does not undertake or assume any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by Travelex of any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.

Links to Other Sites

Links to third-party websites may be included on the Website and are provided solely as a convenience to our customers. Travelex has no control over the content on such third-party websites. Travelex does not endorse, make any representation or take any responsibility for such sites or the content on such sites. You are responsible for complying with the terms of those sites. Travelex makes no warranties, either express or implied, relating to the content of such sites and shall have no liability relating to or arising from such sites. The use of any third-party website is completely at your own risk.

Termination

Travelex may cease to operate the Website and reserves the right to terminate your access and use of any part of the Website or any service made available through the Website at any time without notice for any reason, subject to the rights you have under these Online Terms and Conditions.

Contact

If you have any questions or concerns about material which appears on the Website, please contact Retail.Marketing@travelexamericas.com.

Purchase of Travel Money

The internet ordering service (the "Service") is provided by Travelex Canada Limited.

These Online Terms and Conditions apply to the Service, which consists of an online ordering facility for foreign currency banknotes (collectively “Travel Money”).

Liability Disclaimer and Limitation

We use reasonable care and skill in providing the Service. However, we shall not be liable to you under any circumstances for the following:

  1. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, without limitation, war, terrorism, government action, natural disaster, and industrial dispute;
  2. for any damage to your computer equipment as a result of using the Website or the Service; or
  3. for any indirect, exemplary, or consequential losses, claims or damages of any nature whatsoever (including, but not limited to, loss of profits, loss of savings or loss of use of money), whether foreseeable or unforeseeable, suffered by you or incurred from your use of, or delay, or inability to use the Website or the Service, breach or failure of express or implied warranty, breach of contract, misrepresentation, strict liability in tort or otherwise.

If you are dissatisfied with any portion of the Website, your sole and exclusive remedy is the discontinuation of your use of the Website.

Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be limited to a refund of the purchase price of that Travel Money order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Travelex or any of its employees or agents. If any provisions of these Online Terms and Conditions including any disclaimers and limitations are found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This provision does not affect your statutory rights to the extent that such rights cannot be modified or excluded under applicable law.

Use of the Service

The Service is only available to individuals aged 18 years or over who are resident in and accessing the Service from Canada. The Service may only be used to order Travel Money for personal or business travel and not for speculative, investment or any other purposes. By ordering Travel Money from us, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

The Service is only available for the currencies listed from time to time on the online ordering screen. All orders are subject to a minimum value of CAD $250.00 and a maximum value of CAD $2,500.00 per person per day. Product availability may also be subject to further monetary limits and currency exchange restrictions. Customers must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations. Frequent flyer points are not awarded in conjunction with use of the Service.

Placing an Order

When you place an order you will be given the option to place an order of Travel Money for store pick-up or delivery to your home.

If you choose to place an order for store pick-up, you can order up to 21 days in advance of the pick-up date. Provided we receive and subsequently confirm your order by 1.00 p.m. local time, all orders will be available for pick up at your selected pick up location on the next working day. Please note that store opening hours may vary. For further information, please see section entitled “Collecting Your Travel Money Order” below.

If you choose to place an order for home delivery, you can select a specific business day for delivery up to 21 days in advance. For further information, please see section entitled “Home Delivery” below.

To place an order, follow the instructions on the ordering screen. You are able to correct errors or cancel your order up to the point at which you click on "Make Payment Now" on the Payment Page. You will be required to pay for the Travel Money at the time of your order using your credit card. The exchange rates we quote are subject to change. Your order will be subject to the exchange rate (as set by us) that appears on the ordering screen at the time we receive your order.*

*Exchange rates quoted in the newspapers are not indicative of exchange rates that the average customer can secure. The rates published in the newspapers are usually “spot rates” available on amounts of $1 million or more transferred electronically between banks.

You must provide the information requested during the ordering process for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use certain procedures to authenticate each transaction and may, at any time, decline to process your order or any part thereof for any reason. By placing an order, you confirm that the details contained in the order are correct in all respects.

The system will display a confirmation screen setting out the details of your order. This confirms our receipt of your order. A contract between you and us is formed only when we send you a confirmation email that your credit card payment has been accepted. Please print a copy of the confirmation screen for your records and print or store the confirmation email in a safe place, as it may be your only record of your transaction. If you do not receive a confirmation number and / or email, it is likely that your order has not been received or that your order has not been accepted by Travelex. In this case, please contact our customer services department in order to verify this.

Collecting your Travel Money Order

If you choose to place an order for store pick-up, orders can only be collected by the cardholder from the Travelex Canada location chosen during ordering. Pick-up is subject to the hours of operation of the Travelex store location. Details of the store’s opening hours will be provided to you at the time of your order and can also be obtained on the Website. Please remember to allow sufficient time to make your pick-up before departing.

At the time of pick-up, the cardholder must produce their order number, the credit card or debit card used to make the purchase plus either a valid passport or a Photographic Driving License for identification purposes. Depending on your order, Travelex reserves the right to ask for further information and identification (such as proof of residential address) in accordance with its anti-money laundering policies. The name on the credit card used to make the purchase must match that of the identification document(s) provided. In order to enable Travelex to comply with anti-money laundering regulations, its legal obligations and its internal risk and fraud policies, Travelex reserves the right to make a copy of your identification document(s) and the card used to make your purchase, at the time of pick-up. Any copies made will be subject to the terms of our Privacy Policy.

Home Delivery

We use a selection of delivery agents to ensure your order is delivered in the most efficient way. All home delivery orders are sent by either FedEx Priority Overnight or Canada Post Xpresspost (unless we advise you otherwise) (our “Delivery Agent”) and only to your credit card billing address. Please note that delivery times may vary. A valid landline home telephone number is required for home delivery.

For details and exceptions of the service provided by FexEx please click here. Canada Post Xpresspost does not offer Saturday deliveries for home delivery to destinations in the Yukon or Whitehorse. For details and exceptions of the service provided by Canada Post please click here.

Please note that we do not deliver to post office (“PO”) boxes.

Replacements and Returns

If you fail to accept delivery for any reason and wish your order to be re-delivered it will be your responsibility to pay any additional delivery charges.

If you do not receive your order by the specified delivery date or you receive the order and it is incorrect because of a fault on our part, you should notify us of the non-delivery or error and we will resend the order or correct the error by delivering a replacement order, as the case may be. In the event we deliver a replacement order, you agree to return the original order (if received) to us through our Delivery Agent within 14 days and we will reimburse the return postage to you. If you fail to return the original order, you authorise Travelex to charge your credit card for the amount of the replacement order less the amount of the error, if any.

If the value of the order delivered to you is greater than the order you placed with us, you will return the excess to us through our Delivery Agent within 14 days. If the delay in delivery or error is due to our fault, we will reimburse the return postage to you.

In the event you are entitled to a return or a replacement, please contact customer services on 1-888-489-9901 (Monday to Friday 8.00 a.m. - 8.00 p.m. and 9am to 1pm Saturday Eastern Time) to arrange this.

Cancellation Policy

Order details cannot be amended once you have clicked on “Make Payment Now” on the Payment Page.

In accordance with the terms and conditions outlined below, orders may be cancelled by calling customer services on 1-888-489-9901 (Monday to Friday 8.00 a.m. - 8.00 p.m. and 9am to 1pm Saturday Eastern Time) or by emailing us at Online.Orders.Canada@travelex.com.

Store Pick-Up Orders 

If you have placed an order for pick-up by you at a Travelex store, this order can be cancelled up to 24 hours after the order is placed (as long as you have not already picked up your order) and we will refund you the full amount you paid for your order, excluding any applicable card issuer charges. These card issuer charges are separate to any charges made by Travelex and as such, are levied directly by your credit or debit card issuer. For further information, please see section entitled “Charges” below.

If you cancel your order for store pick-up more than 24 hours after your order is placed, but before the order has been picked up, Travelex will refund your order at the day’s cost rate (i.e. the exchange rate at which we obtain our currency from our supplier) on the day of cancellation. Please note that as exchange rates fluctuate daily, we cannot guarantee that you will obtain the same exchange rate at which the order was placed. In no circumstances will Travelex refund you more than the amount you originally paid for your order.

If you have placed an order for store pick-up and you fail to collect your order from the pre-selected Travelex location within 72 hours of the pick-up time then your order will be marked as “non-collected” and will be treated in the same way as a cancellation made more than 24 hours after your order was placed in accordance with the paragraph above.

Home Delivery 

If you have placed an order for home delivery, this order can be cancelled up to 24 hours after your order is placed (as long as your order has not been dispatched for delivery) and we will refund you the full amount you paid for your order, excluding any applicable card issuer charges. These card issuer charges are separate to any charges made by Travelex and as such, are levied directly by your credit or debit card issuer. For further information, please see section entitled “Charges” below.

If you cancel your order for home delivery more than 24 hours after your order is placed, but at least 2 business days prior to your scheduled delivery date, Travelex will refund your order at the day’s cost rate (i.e. the exchange rate at which we obtain our currency from our supplier) on the day of cancellation. Please note that as exchange rates fluctuate daily, we cannot guarantee that you will obtain the same exchange rate at which the order was placed. In no circumstances will Travelex refund you more than the amount you originally paid for your order.

All Orders 

Once an order has been dispatched for home delivery, or has been picked up from a Travelex store, it cannot be cancelled. If you wish to return an order that has been delivered to your home or that you have picked up we can buy it back from you at the Travelex retail exchange rate of the day such order is received by Travelex. Please note that as exchange rates fluctuate daily, we cannot guarantee that you will obtain the same exchange rate you received when you placed your order. Any delivery charges are non-refundable.

If you wish to return your order, either bring your order to a Travelex store or mail us your order (at your expense) enclosing a completed copy of the “Sell Us Your Currency” form. Please click on this link Sell Us Your Currency for full details of this service and for a copy of the relevant form.

Travelex shall process all refunds to the card account originally used to purchase your order within 30 days. The date on which the funds reach your card account will be dependant on the processing times of your card issuer. Please note that Travelex will not refund any cash advance charges made by your card issuer.

The provisions of this cancellation policy do not affect your statutory rights.

Corrections and Complaints

No changes are allowed once you have clicked “Make Payment Now” on the Payment Page.

If you have any comments or complaints please contact us by emailing us at CurrencyServices.ServiceQuality@travelex.com; or by telephoning us on 1-866-996-1237; or by writing to us at Travelex Online Orders Customer Support, Travelex Canada, Scotia Plaza, 100 Yonge St, 15th Floor, Toronto, Ontario M5C 2W1; or by faxing us on 416-981-2252.

Charges

All Travel Money is sold commission free. If you choose to place an order for home delivery, the charges for delivering your order will appear in the online quote. The total sum payable by you (except for any charges levied by your credit card issuer) will be shown on the ordering screen. You can pay for orders with most major credit cards issued in Canada registered in your name and with sufficient funds available to cover your order and any applicable fees.

Credit cards may be subject to a cash advance fee by the card issuer, which will be shown separately on your Credit Card statement.

Third Party Rights

When you place an order for Travel Money we are entering into a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Personal Information and Payment Security

Please click on this link Privacy Policy to find out how we collect and use your personal information. By using the Website, you consent to such collection and use and warrant that all information provided by you is accurate. You agree that we may use personal information provided by you in order to conduct appropriate anti-money laundering and fraud checks. Personal information that you provide may be disclosed to a credit reference agency which may keep a record of such information. 

All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your order will not be accepted.

Alteration of Terms

We may, at any time, with immediate effect, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to review our Online Terms and Conditions from time to time to take notice of any changes we make and prior to completing each Travel Money order, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated on 16th May 2011.

If these Online Terms and Conditions are translated into any language other than English, whether on the Website or otherwise, the English version shall prevail.

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute, which cannot be resolved between us, shall be resolved in the courts in the Province of Ontario.

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